Refund & Cancellation Policy
At AutoRender AI, customer satisfaction and trust are foundational. We strive to provide transparent terms for our digital software licenses and automated services.
🛡️Our 7-Day Technical Guarantee
If a verifiable technical bug in the AutoRender AI Chrome Extension prevents you from using core bulk automation features, and our engineering team is unable to resolve the issue within 48 hours of reporting, you are entitled to a 100% full refund within 7 days of purchase.
Accidental duplicate charges via Chapa or PayPal are always refunded immediately upon notification.
01.Nature of Digital Software Licenses
AutoRender AI provides digital software licenses, downloadable client software (Chrome Extension), and instant server-side quota allocations (such as 35 daily renders for Starter PRO, 200 daily renders for Standard PRO, and unlimited renders for Ultimate PRO).
Because digital compute and license allocations are provisioned instantly upon payment confirmation, standard retail cooling-off periods apply subject to the fair usage conditions set forth below.
02.Eligibility for Full Refunds
You are eligible for a 100% full refund under the following circumstances within seven (7) calendar days of your transaction:
A. Unresolvable Technical Defect
A reproducible technical bug or compatibility fault inside the AutoRender AI Chrome Extension directly prevents prompt injection, reference image dispatch, or sequential downloads from executing, and our engineering team cannot provide a working fix or workaround within 48 hours of your support ticket.
B. Accidental Duplicate Charge
You were billed twice for the same account or subscription tier due to an upstream gateway timeout or network glitch during Chapa or PayPal checkout. Duplicate transactions are refunded in full immediately.
C. Gateway Settlement Discrepancy
Your payment was successfully debited, but your account license failed to activate automatically, and support was unable to manually credit your account within 24 hours.
03.Non-Refundable Circumstances
Refunds will not be issued in the following scenarios:
- Substantial Quota Consumption: Accounts that have already consumed more than 20% of their daily or monthly generation quota prior to requesting a refund.
- Terms of Service Violations: Any account suspended or blacklisted for submitting falsified payment proof screenshots, forged Binance Pay transaction hashes, credit card chargeback fraud, or reverse engineering our software.
- Temporary Upstream Outages: Temporary maintenance, service degradation, or infrastructure outages on Google Flow or Google Labs that are beyond AutoRender AI’s reasonable control.
- Change of Mind: Simple change of mind or lack of use after the 7-day initial guarantee period has elapsed.
04.Cancellation of Subscriptions
You may cancel any recurring subscription at any time without penalty. Upon cancellation:
- Your PRO features and daily generation quotas will remain active until the end of your current paid billing period.
- You will not be billed for subsequent billing cycles.
- No partial or pro-rated refunds are issued for unused days remaining within the active billing month.
05.How to Request a Refund (Step-by-Step)
To submit an official refund request, follow these simple steps:
Find your receipt code (e.g., AR-INV-2026-XXXXX) from your purchase confirmation screen or printable invoice at https://autorenderai.com/receipt/[code].
Email elefachewdeveloper@gmail.com with the subject line: Refund Request: [Your Receipt Code].
Include your registered email address, payment method used (Chapa, PayPal, or Binance Pay), and a description or screenshot of the technical issue encountered.
Our billing department reviews and replies to all refund requests within 24 to 48 business hours. Approved refunds are credited directly back to the original funding source (Chapa wallet/bank or PayPal balance) within 5 to 10 banking business days.